Our Services

Zendesk Admin Outsourcing (BPO)

Let our certified Zendesk administrators manage your instance so your team can focus on delivering exceptional support.

• 24/7 monitoring and maintenance
• Regular updates and optimization
• User training and support
• Performance reporting and analytics
• Security and compliance management
• Backup and disaster recovery

Perfect for: Organizations looking to reduce administrative overhead while ensuring optimal Zendesk performance.

Data Conversions & Migrations

Seamless transitions from legacy systems or other platforms into Zendesk, with zero disruption to your operations.

• Comprehensive data mapping and analysis
• Zero-downtime migration planning
• Data validation and testing
• Post-migration support and optimization
• Historical data preservation
• User training and adoption support

Perfect for: Companies transitioning from other support platforms or upgrading their Zendesk implementation.

Custom Zendesk Apps

Tailored apps to extend Zendesk functionality and meet your unique business needs and workflows.

• Custom ticket forms and fields
• Workflow automation apps
• Reporting and analytics tools
• Third-party integrations
• Mobile app development
• App marketplace submissions

Perfect for: Organizations with specific business processes that require custom functionality beyond standard Zendesk features.

Custom Integrations

Connect Zendesk with CRMs, ERPs, and other tools to create a unified support ecosystem.

• CRM integrations (Salesforce, HubSpot, etc.)
• ERP and accounting system connections
• Marketing automation platforms
• Communication tools (Slack, Teams)
• Analytics and reporting platforms
• Custom API development

Perfect for: Companies needing seamless data flow between Zendesk and their existing business systems.

Support Strategy & Optimization

Audit, refine, and elevate your support workflows for maximum efficiency and customer satisfaction.

• Support process audit and analysis
• Workflow optimization and automation
• Performance metrics and KPIs
• Team training and best practices
• Customer journey mapping
• Continuous improvement programs

Perfect for: Organizations looking to improve support efficiency, reduce costs, and enhance customer satisfaction.

Zendesk Implementation & Setup

Complete Zendesk implementation from initial setup to go-live, ensuring optimal configuration for your business needs.

• Initial platform configuration
• User and group setup
• Workflow and automation design
• Branding and customization
• Security and permission setup
• Go-live support and training

Perfect for: New Zendesk customers or organizations implementing Zendesk for the first time.

Starter Package

Perfect for small teams and startups

• Basic Zendesk setup and configuration
• Essential workflow optimization
• User training (up to 10 users)
• 30 days of post-implementation support
• Basic reporting setup

Timeline: 2-4 weeks

Investment: Starting at $5,000

Professional Package

Ideal for growing organizations

• Comprehensive Zendesk optimization
• Custom workflow automation
• Basic integrations (up to 3 systems)
• Advanced reporting and analytics
• Team training and change management
• 90 days of ongoing support

Timeline: 4-8 weeks

Investment: Starting at $15,000

Enterprise Package

For large organizations with complex needs

• Full-scale Zendesk transformation
• Custom app development
• Complex integrations (unlimited)
• Advanced automation and AI features
• Comprehensive training program
• 6 months of ongoing support
• Dedicated success manager

Timeline: 8-16 weeks

Investment: Starting at $50,000

TechStart Inc.

Challenge: Rapidly growing SaaS company struggling with support ticket volume and response times.

Solution: Implemented automated workflows, custom reporting, and team training.

Results: 60% reduction in response time, 40% increase in customer satisfaction, 25% reduction in support costs.

Global Retail Corp

Challenge: Complex multi-channel support operations across 50+ locations.

Solution: Custom Zendesk implementation with CRM integration and automated routing.

Results: Unified support experience, 35% faster resolution times, improved agent productivity.

HealthTech Solutions

Challenge: HIPAA-compliant support system with complex patient data workflows.

Solution: Custom Zendesk app with security features and compliance monitoring.

Results: Full HIPAA compliance, streamlined patient support, 50% reduction in manual processes.

1. Discovery & Assessment

We begin by understanding your current support operations, challenges, and goals. This includes a comprehensive audit of your existing systems and processes.

• Current state analysis
• Pain point identification
• Goal setting and success metrics
• Stakeholder interviews

2. Strategy & Planning

Based on our discovery, we develop a comprehensive strategy and implementation plan tailored to your specific needs and objectives.

• Solution design and architecture
• Implementation roadmap
• Resource planning and timeline
• Risk assessment and mitigation

3. Implementation & Development

Our expert team executes the plan with precision, ensuring minimal disruption to your operations while delivering maximum value.

• System configuration and setup
• Custom development and integrations
• Testing and quality assurance
• Documentation and training materials

4. Launch & Optimization

We ensure smooth go-live and provide ongoing support to optimize performance and drive continuous improvement.

• Go-live support and monitoring
• User training and adoption
• Performance optimization
• Ongoing support and maintenance

Technology & SaaS

Scalable support solutions for fast-growing tech companies, including custom integrations with development tools and analytics platforms.

E-commerce & Retail

High-volume ticket management with seamless order integration, inventory systems, and customer relationship management.

Financial Services

Compliant support solutions with enhanced security, audit trails, and integration with banking and payment systems.

Healthcare

HIPAA-compliant patient support systems with secure data handling and integration with electronic health records.

Education

Student and faculty support solutions with learning management system integration and academic workflow automation.

Manufacturing

Product support and warranty management with ERP integration and global support operations coordination.